- The Member States shall promote the interests of consumers in the Community by appropriate measures that:
(a) provide for the production and supply of goods and the provision of services to ensure the protection of life, health and safety of consumers;
(b) ensure that goods supplied and services provided in the CSME satisfy regulations, standards, codes and licensing requirements established or approved by competent bodies in the Community;
(c) provide, where the regulations, standards, codes and licensing requirements referred to in paragraph (b) do not exist, for their establishment and implementation;
(d) encourage high levels of ethical conduct for those engaged in the production and distribution of goods and services to consumers;
(e) encourage fair and effective competition in order to provide consumers with greater choice among goods and services at lowest cost;
(f) promote the provision of adequate information to consumers to enable the making of informed choices;
(g) ensure the availability of adequate information and education programmes for consumers and suppliers;
(h) protect consumers by prohibiting discrimination against producers and suppliers of goods produced in the Community and against service providers who are nationals of other Member States of the Community;
(i) encourage the development of independent consumer organisations;
(j) provide adequate and effective redress for consumers.
- For the purpose of this Part, “consumer” means any person:
(a) to whom goods or services are supplied or intended to be supplied in the course of business carried on by a supplier or potential supplier; and
(b) who does not receive the goods or services in the course of a business carried on by him.